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Here's our FAQ's

ARTWORK AND DESIGN

How Do I Print with a Border?

With ALL designed material we recommend you leave 1/4" (0.25) from all surrounding edges of your printed piece. If you leave less than 1/4" (0.25), we cannot be held responsible for unequal borders from top to bottom and from side to side. This is due to the final cutting process in which some "draw" or "slippage" occurs in that cutting process. This is a print industry standard.

What is a bleed and when should it be used?

A bleed is extra area outside of your document that is trimmed off to insure proper cuts. In simple terms - your background should go off an 1/8 of an inch more than your actual print size. Bleed is not required unless it is specified under the product description. You should download our pre-approved templates to ensure that your job is designed properly.

What should my files resolution be?

All file formats must have a resolution of 300dpi/ppi and have embedded or outlined fonts if applicable. We do not accept files from word processing programs such as Microsoft Word because these programs do not provide an output option for high resolution printing. If you are unsure about your file format, give us a call and we will find the best option for you.

What type of files do you accept?

We accept .JPG, .TIFF, .PDF and .EPS files generated from all major desktop publishing programs.

Can I resize my 72dpi artwork to 300dpi?

Unfortunately, you can not increase your resolution for a design that has been created low resolution. The output will be blurry or grainy, and at times, unreadable. If your design has been created at low resolution, the file must be redesigned at high resolution in order for your order to be produced at an acceptable level of quality.

GENERAL

How Do I Place An Order?

All orders must be placed via our website. If you have any problems placing your order online, we would be glad to walk you through the order process.  Email us at Print@USMarketingDirect.com and please include your name and phone number for us to contact you.

What is this Tag Graphic on my Printing?

A tag is a small graphic which we may, at our discretion, discreetly add to your final artwork on the edge of the printed piece. It reads, in 5 point type, "printed by USMarketingDirect.COM". Tagging your orders is the only reason we have been able to maintain such incredibly low prices. You may choose to omit this tag from your order on our product page (additional fees will apply).

Do You Guarantee Colors?

If your job is color critical, you MUST ORDER A COLOR PROOF at the time of your order. If a color proof is not ordered we are not responsible for any color variations from your monitor to our presses. We cannot stress this enough, color variations will occur, if you need to attain perfect color on your job it can only be acheived by a color proof.

Gang Run printing is the process of creating printed pieces at substantially discounted prices. One of the pitfalls of Gang-Run printing is that we reliquish the control of individual piece color to compensate for the entire run. This does not mean your colors will be drastically different, but that in regards to Gang-Run printing- the industry standard practice is to accept a overall pleasing color, which is 95%-100% accurate to the image.

Because of limitations with the Gang-Run printing process, the differences in equipment, paper, and neighboring image ink requirements- the accuracy of color reproduction is not guaranteed. By placing an order with us you agree to this limitation.

We accept no responsibility for color variations between submitted files and the final printed piece. Under no circumstances will a reprint be honored for color variations that have occurred during the printing process.

The exception to this condition is when a job is placed on an entire run, which provides full control of the color matching process. If your job can be placed on its own run, we can pull a color specific proof which our pressman will match.

How Can We Reach You?

Our Office Hours are:

9am-5pm EST Monday - Friday

You may order on our website 24 Hours a day.

If you have a question after business hours, our customer service representatives check their email regularly. Go ahead and email us, chances are you will get an answer through the weekend or late at night.

Address:
409 NW 10th Terrace
Hallandale Beach, FL 33009

What do you print?

We are full color printing specialists. Some of the products we print are: Promotional Brochures, Event Flyers, Restaurant Menus, Realtor Postcards, Tickets, Handbills, Clothing Tags, Business Cards, Posters, Point of Sale Signage, Photo Reproduction, Instruction Booklets, Monthly Periodicals, Rack Cards, Tri-Folds, Record Flats, and More.

The bottom line is: if it is on paper and it has ink on it, we can print it at a lower price.

What is your turnaround?

We offer 24, 48 and 4-day turnaround options for most products on our website. Turnaround options for each particular product may be found on the product pages. Please keep in mind that turnaround affects pricing so you can save a lot of money if you have time to wait for your job.

Is my information safe on your website?

No information we collect for order processing or from inquiries is shared with any other company or website. Your information is only used to contact you when necessary.

Credit Card information is only used to bill you for products and services ordered. Our secure shopping cart uses the latest SSL encryption technology verified by the trusted Thawte seal below. Your order is submitted and retrieved with a secure connection to our server and remains secure at all times.

SHIPPING

Can I change my shipping after I have placed an order?

We ask that you carefully plan both the anticipated turnaround time and the time to ship to your final destination as it is very difficult to process Shipping Changes once an order has been placed. We process hundreds of orders each day, and within minutes of receiving your order our Shipping and Fulfillment Department is already scheduling your ship date and preparing your labels

Shipping changes are time consuming and costly for us. In the event that you need to change any shipping information (shipping service, destination address, etc.) after you have placed your order you will be charged an additional $50.

Please keep in mind that we CANNOT ship to a PO Box.

What Shipping Carriers Do You Use?

Our primary logistic partners are:

UPS
USPS
FedEx
Delta Air Cargo

We can ship on your account number with a variety of carriers. If you have special requests please do not hesistate to contact us. Call us and we will work with you to get your printing to you in a cost effective and timely manner.

How Long Does Shipping Take?

UPS Ground shipping takes from 1 to 6 business days depending on your distance from our facility in Florida.

Other shipping options include:
Priority Mail 2-3 Day via USPS
3 Day Select
2 Day Air
Next Day Air
Delta P1(Overnight Air)
Delta Dash (Most times, same day)

Will you break up boxes and ship to multiple locations?

If your multiple shipments are broken up into full boxes, we can drop ship mutliple boxes(up to 2) at no charge. If the boxes have to be broken down into quantities smaller than a full box, we charge $25 per box that has to be broken apart for handling and material costs.

Will you blind or 3rd party ship?

For our resellers, we make it a priority to make sure we are transparent in the printing process. We are able to drop ship your printing under your name and address for a $5 fee. By request, your order will be shipped with your company name and information as the return shipping address. All Blind Shipped orders will be shipped in a plain box with no additional advertisements or promotions packed with your order. As far as your clients are concerned, your are the printer!

Where can I find my tracking number?

On the day that your order ships we will send your tracking number to you via email. It will also be stored under previous orders on your My Account section of our website.

ORDERING

How Do I Place An Order?

All orders must be placed via our website. If you have any problems placing your order online, we would be glad to walk you through the order process.  Email us at Print@USMarketingDirect.com and please include your name and phone number for us to contact you.

Can I just email you our order?

We will only accept your order over email if you are having problems with the online store and you have contacted our Customer Service department for help. We can not guarantee turnaround on orders that have not been placed through the online system.

Can I Cancel My Order?

To maintain a competitive edge, we process jobs as soon as we receive them. If your order has been placed on a run, it can not be taken off after the plates have been made. Because all of our work is custom printed to order, all sales are final. We are unable to use or recycle your printing after we have completed it. No refunds are available on orders placed.

How will my credit card be billed as?

Your credit card will read "SD Brands".

Do You Offer Printing Terms Or Credit?

Due to the massive amount of throughput and speed in turnaround we require payment in full prior to any work being completed. We do not offer terms to any of our customers.

We accept certified checks, money order, Visa, MasterCard, and American Express.

If you would like to pay using a Wire Transfer, please contact us at Print@USMarketingDirect.com

Will I Receive An Invoice?

By placing an order on our website, the system will send you an invoice to your email confirming your order. Alternatively, you can view your invoices by logging in to your account and viewing your previously placed orders.

How do I re-print my order?

In order to re-print a previous order you must submit the job through our online system again. We do not archive files any longer than it takes to print them so please save your work.

PRICING

I do not see the quantity I want listed as an option.

If you desire something different than the options listed, please email us at Print@USMarketingDirect.com and we will be able to provide you with a custom quote on whatever quantity you may need.

How Are Your Prices So Low?

We are able to offer offset full color printing at a substantial discount from our competition by gang-running our jobs. By printing gang-runs, we print all of standard work on a large sheet, thus ganging them up together. This signifigantly reduces the costs of making plates, and other fixed setup costs typically involved in the printing process. The end result is that it saves you a ton of money.

Do two different design/names 2,500 business cards count as one 5,000 business card order?

No, Each quantity ordered is for 1 set of artwork. Because of the setup costs in setting up a print run, we are unable to break up orders under the amount that they are ordered. We have structured our pricing based on what it costs to print that many sheets of one piece

PRINTING

What is the difference between UV and No Coating - Standard Gloss?

UV and No Coating - Standard Gloss are abbreviations for the kinds of coating used on our paper. Here are some of the core differences and applications:

UV (Ultraviolet Coating) is a clear liquid spread over the paper like ink and then cured instantly with ultraviolet light. UV coating gives more protection and sheen than either varnish or aqueous coating. Since it is cured with light and not heat, no solvents enter the atmosphere. This coating is the "laminate style" coating that you see on ultra high gloss magazine covers.

No Coating - Standard Gloss simply means that the only coating on the finished product is the natural coating of our stock. No Coating - Standard Gloss should be selected if you don't want your final piece to be extra glossy or if you need to write on the final printed piece.

What Specialty Services Do You Provide?

We provide a multitude of bindery and finishing services.

Folding
Scoring
Perforations
5th Colors
Saddle Stitching
Glueing
Custom Die-Cut Creation
Rounded Corners
UV Coating
Satin Aqueous Coating
Standard Aqueous Coating

If you a special request please email us at Print@USMarketingDirect.com and we will do our best to accommodate you.

What is Gang Run Printing?

Gang Run printing is the process of created printed pieces at substantially discounted prices. One of the pitfalls of Gang-Run printing is that we relinquish the control of individual piece color to compensate for the entire run. This does not mean your colors will be drastically different, but that in regards to Gang-Run printing- the industry standard practice is to accept a overall pleasing color, which is 95%-100% accurate to the image. Because of limitations with the Gang-Run printing process, the differences in equipment, paper, and neighboring image ink requirements- the accuracy of color reproduction is not guaranteed. By placing and order with us you agree to this limitation.

Quotes and Estimates

Prices posted on this website are subject to change without notice. Written estimates are good for 30 days. An estimate not accepted within 30 days may be changed.

Payment Terms

All orders must be prepaid due to the speed of our turnaround.

Right To Refuse

USMarketingDirect.com reserves the right to use its sole discretion in refusing to print anything it deems improper or known to be illegal. We are not liable for any damages resulting from unwitting violation of copyright laws or illegal use of trade names or slogans. The client guarantees the legal title of all matter submitted to USMarketingDirect.com for printing and/or publication.

Alterations and/or Corrections

You may not change artowrk after it has been submitted.

Liability

USMarketingDirect.com's liability shall be limited to the stated selling price to the customer of any defective goods, and shall in no event include special, consequential, incidental, indirect or similar damages, including without limitation, lost profits. USMarketingDirect.com warrants that every product manufactured by it meets industry standard for such product and is free of any material defect in workmanship. IT IS EXPRESSLY AGREED THAT THIS WARRANTY IS IN LIEU OF ALL WARRANTIES OF FITNESS FOR PARTICULAR USE AND MERCHANTABILITY.  USMarketingDirect.com makes no other warranty and no actions or words of USMarketingDirect.com or its officers, employees or agents shall constitute a warranty

Electronic Manuscripts/Images

It is the client responsibility to maintain a copy of the original computer files, artwork and transparencies. USMarketingDirect.com is not responsible for accidental loss or damage to media supplied by the client or for errors on supplied artwork furnished by the client. Until USMarketingDirect.com can evaluate digital input, no claims or promises are made about our ability to work with jobs submitted in digital format, and no liability is assumed for problems that may arise. Any additional translating, editing, or programming needed to utilize client-supplied files will be charged at our current rates. USMarketingDirect.com does not archive your work for longer than it takes to produce the final product. Please save your work.

Indemnification

The customer represents that it has the legal right to produce all printed materials ordered from USMarketingDirect.com. In the event that a charge, claim or demand, or arbitration, action or proceeding (collectively, a "Claim") is made or commenced against USMarketingDirect.com based upon, relating to or arising from the alleged wrongful acts of the customers, or alleging that the printing performed or product produced by USMarketingDirect.com ordered by the customer: (a.) infringes any copyright, patent or other proprietary right of any person; or (b.) contains matter that is libelous, slanderous, defamatory, scandalous or obscene, the customer shall indemnify and hold USMarketingDirect.com harmless from and against any loss, damages, cost and expense arising from or related to the Claim including without limitation; (1.) defending USMarketingDirect.com against any such Claim (2.) paying any judgment or award against the customer; and (3.) reimbursing USMarketingDirect.com for any legal fees and expenses it reasonably incurs in responding.  

Overruns and Underruns

USMarketingDirect.com will normally deliver the exact quantity of goods ordered plus a small additional amount. There is no extra charge for the additional amount. This extra amount is normally to compensate for the industry standard variable consistency in cuts or colors. The generally accepted trade practice is plus or minus 10%. In the event of an underrun exceeding 10%, USMarketingDirect.com will bill for the actual quantity delivered.

Workmanship Guarantee

We guarantee all orders to be free of defects in workmanship. If any order does not match the generally accepted trade standards, we will reprint the order or issue the customer a refund at our discretion.

Inkjet Proofs

Inkjet and laser prints are known to look substantially different than offset printing. We offer quick turnaround and low prices by printing to a "pleasing color" standard, using standard ink densities. There is no guarantee that your finished piece will match your printer output. This is due to the varying results from different output devices including inkjet printers, continuous tone proofing devices,and film-based proofs.

No refunds or credits will be given for a printed order which does not match your inkjet proof.

Disputes and Venue

For legal purposes, the venue for any dispute shall be Broward County, Florida, USA.

Shipping and Delivery

Charges for delivery/shipping of printing and supplies from USMarketingDirect.com are not included in quotations unless specified. Because shipping carriers are beyond our control, USMarketingDirect.com is not responsible for delays and/or damage incurred during shipping.

Title for finished work passes to the customer upon delivery to the carrier at shipping point.

Standard UPS shipments are insured for $100. We will insure boxes for a higher amount at customers discretion and expense.

We are Not responsible for delays or damage incurred after your shipment has left our facility.

F.O.B.: Hallandale Beach, FL

Claims

Claims for defects, damages, or shortages must be made by the client in writing no later than 5 calendar days after delivery. If no such claim is made, USMarketingDirect.com and the client will understand that the job has been accepted. By accepting the job, the client acknowledges that USMarketingDirect.com performance has fully satisfied all terms, conditions and specifications.

Changes To Our Policy

USMarketingDirect.com may change, modify, add or remove portions of this policy at any time, and any changes will become effective immediately upon being posted unless we tell you otherwise. This policy was last changed on September 1, 2011.

Print 101

GENERAL SPECIFICATIONS

1. A .25 inch border containing no live area (mission critical text and graphics) MUST be allowed for cutting.

2. The size of the printed piece will be the document size listed under Page Setup in the application program.

3. Front and Back of document should be setup as two separate pages, do not create both sides in a single file.

4. Files should be setup at a minimum of 300dpi resolution.

5. Files must be saved in CMYK format.

6. All solid Black areas should be composed as a combination of C 60%, M 60%, Y 60%, and K 100%.

7. We support the following file formats:

Adobe Photoshop (.psd) - FLATTENED
Adobe Illustrator (.ai or .eps) - Fonts converted to outlines/curves
Adobe InDesign (.indd) Exported as a PDF
Adobe PageMaker (.pmd) Exported as a PDF

We also accept the standard industry formats: .eps .pdf .tif .jpeg

FILE PREPARATION


File Sizing:


The size of the final piece prior to cutting or folding should be the same as the document size listed under IMAGE SIZE in the application program. For example, a 4" x 6" postcard should be set up on a 4" x 6" page not 8.5" x 11". The resolution should be set at 300 DPI(ppi) minimum. You MUST allow a .25 inch border containing no live area (important text and graphics) for cutting purposes. For business cards, size them at 3.75" x 2.25". A 1/8 inch border containing no live area (mission critical text and graphics) MUST be allowed for cutting. Please download the appropriate template from the product section if you have any questions regarding file size and setup.

Fonts:
All type (fonts) MUST be converted to outlines (paths).

Setting Up Your Files In Adobe Photoshop CMYK:
All scans should be converted to CMYK and b a minimum of 300 dpi. If you are creating your images in an RGB Colorspace use the following CMYK Setup so that the colors in your files convert correctly to our press specification:

Adobe Photoshop CMYK Settings:
SWOP (Coated); Dot Gain: 20%; Seperation Type: GCR; Black Generation: Medium; Black Ink Limit: 100%; Total Ink Limit: 300%; UCA Amount: 0%

Setting Up Your Files In Adobe Illustrator:
We accept versions older than 8.0. Save all placed (embedded) images as 300 DPI CMYK TIFF files (no LZW). If the files are linked and not embedded you need to send the linked files along with your Adobe Illustrator files.

Setting Up Your Files In Freehand or CorelDRAW:
We currently DO NOT support native Freehand or CorelDRAW files. All files created in CorelDRAW must be exported as .EPS files or Adobe Illistrator .AI files. Making sure to include all fonts that were used in the creation of the document. The only other option is to rasterize to a bitmapped image (TIFF or JPEG) all final artwork. We cannot offer a 24-48 hour turnaround on CorelDRAW files.

Setting Up Your Files In Other Applications:
The aplication you are using must be able to export files in the following formats:
1. As a postscript file. (EPS or PDF)
2. As a vector image. (EPS or AI)
3. As a 300 DPI @ a 1:1 size ratio bitmapped image. (TIFF or JPEG)

PROOFING


By the time your job gets in our hands, all edits should be finalized, the copy carefully proofread and all design issues should be settled. We are not responsible for proofing any submitted jobs and we will not take any responsibility for any copy or design errors committed on your part.

NEED HELP?

Email our experts at Print@USMarketingDirect.com



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